Privacy Policy

1.1 Scope

This Privacy Policy applies to:

• Our website at stratumsol.ai

• Our cloud-based platforms and applications

• Mobile applications

• APIs and developer tools

• Customer support and communications

1.2 Updates to This Policy

We may update this Privacy Policy periodically. When material changes occur, we will notify you by:

• Updating the “Last Updated” date

• Sending notice to your registered email address

• Displaying a notice on our platform

2.1 Information You Provide to Us

We may collect information you voluntarily provide, including:

• Account details such as name, email address, company name, job title, phone number, and billing address

• Authentication information such as encrypted passwords and security settings

• Payment and billing details processed by third-party payment providers

• Profile information including preferences and communication settings

• Customer Data such as network data, configuration files, and analytics data uploaded or processed through our Services

• Communications including support requests, emails, chats, feedback, and survey responses

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect:

• Usage information such as features used, pages viewed, duration of activities, and interaction patterns

• Device and browser information including IP address, approximate location, device type, operating system, browser type, and network connection

• Log data including access times, system events, error logs, API activity, and performance metrics

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential platform functionality and security

• Improve performance and reliability

• Remember user preferences

• Analyse usage and engagement

• Support marketing activities

You can manage cookie preferences through browser settings or our cookie consent tools. Disabling certain cookies may affect functionality.

2.4 Information from Third Parties

We may receive information from:

• Business partners authorised by you

• Service providers such as payment processors, analytics providers, and security vendors

• Publicly available sources and business directories

• Social media platforms if you connect accounts to our Services

3.1 Provide and Improve Services

We use your information to:

• Deliver, operate, and maintain Services

• Process transactions and manage accounts

• Provide customer support

• Monitor usage and improve performance

• Develop new features and troubleshoot issues

3.2 AI and Machine Learning

We may use information to:

• Train and improve AI models using aggregated and anonymised data

• Detect patterns and anomalies

• Enhance insights, recommendations, and performance optimisation

Your Customer Data is not used to train models serving other customers unless you explicitly opt in.

3.3 Security and Fraud Prevention

We use information to:

• Protect against unauthorised access and threats

• Detect fraud and abuse

• Authenticate users

• Conduct audits and monitoring

• Comply with legal obligations

3.4 Communications

We may use your information to:

• Send transactional and service-related messages

• Respond to enquiries and provide support

• Send marketing communications with your consent

• Conduct surveys and request feedback

• Notify you of service or policy changes

3.5 Legal and Compliance

We process information to:

• Meet legal and regulatory obligations

• Enforce agreements

• Protect rights, safety, and property

• Respond to lawful requests

3.6 Analytics and Business Intelligence

We may use information to:

• Analyse trends and business performance

• Create aggregated, anonymised statistics

• Support research and development

• Improve internal operations

4.1 Service Providers

We may share information with trusted vendors who support:

• Cloud hosting

• Payment processing

• Analytics and monitoring

• Customer support

• Email delivery

• Security and authentication

These providers are contractually required to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred. We will notify you if your data becomes subject to a different policy.

4.3 Legal Requirements

We may disclose information when required to:

• Comply with laws or regulations

• Respond to court orders or government requests

• Protect safety and prevent harm

4.4 With Your Consent

We may share information when you explicitly consent.

4.5 Aggregated and Anonymised Data

We may share aggregated, anonymised data for:

• Market research

• Industry analysis

• Transparency and reporting

5.1 Technical Safeguards

We implement:

• Encryption for data in transit and at rest

• Role-based access controls

• Multi-factor authentication for sensitive access

• Network security protections

• Continuous monitoring and logging

• Regular vulnerability assessments

5.2 Organisational Safeguards

We maintain:

• Employee security training

• Background checks for sensitive roles

• Confidentiality agreements

• Incident response and recovery plans

• Regular audits

5.3 Certifications and Compliance

We align with recognised standards and frameworks, including:

• SOC 2 Type II

• ISO 27001

• GDPR-aligned practices

• Other applicable regulatory requirements

5.4 Data Breach Notification

In the event of a breach, we will:

• Notify affected users without undue delay

• Inform relevant authorities as required

• Provide mitigation guidance