Terms of Service

1.1 Agreement to Terms

By creating an account or using the Services, you confirm that you:

• Have read and understood these Terms
• Agree to be legally bound by these Terms
• Have the authority to enter into this agreement
• Are at least 18 years old or the age of majority in your jurisdiction

1.2 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending notice to the email associated with your account
• Displaying a notice on the platform

Continued use of the Services after updates constitutes acceptance of the revised Terms.

2.1 Service Availability

While we aim for continuous availability, we do not guarantee uninterrupted access. Services may be affected by:

• Scheduled maintenance
• Emergency maintenance
• Events beyond our reasonable control

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate and up-to-date information
• Keep account information current
• Protect your login credentials
• Notify us of unauthorised access
• Accept responsibility for all account activity

3.2 Account Types

We may offer multiple account types, including:

• Free trial accounts
• Standard or professional plans
• Enterprise plans with customised configurations

3.3 Account Security

You are responsible for securing your account. We recommend:

• Strong, unique passwords
• Multi-factor authentication where available
• Regular review of account activity

3.4 Organisation Accounts

If you create an account on behalf of an organisation:

• You confirm authority to bind the organisation
• The organisation agrees to these Terms
• Both you and the organisation are responsible for account usage

4.1 Permitted Use

You may use the Services only for lawful purposes, including:

• Legitimate business operations
• Network and operational management
• Compliance with applicable laws and regulations

4.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit malware or harmful code
• Attempt unauthorised access
• Disrupt system integrity or performance
• Reverse engineer or copy the Services
• Use automated tools without authorisation
• Resell or sublicense without written consent
• Remove proprietary notices
• Process data you do not have rights to
• Engage in activity that harms minors

4.3 Network Data Processing

When processing data using the Services, you agree to:

• Process only lawfully controlled data
• Comply with data protection regulations
• Protect privacy rights
• Maintain appropriate security safeguards

5.1 Subscription Plans

Services are offered under subscription plans with defined features, limits, and pricing.

5.2 Billing and Payment

Payment terms include:

• Accepted payment methods
• Monthly or annual billing
• Automatic renewals
• Price changes with prior notice
• Applicable taxes

5.3 Free Trials

For free trials:

• Charges begin after trial expiry
• Advance notice provided
• No charges if cancelled during trial

5.4 Refunds

Refund policies may include:

• No refunds for partial periods
• Discretionary refunds for annual plans
• Enterprise agreements apply

5.5 Late Payments

If payment is overdue:

• Restricted access
• Service suspension
• Outstanding fees payable

6.1 Our Intellectual Property

All software, content, designs, and materials are owned by stratumsol.ai or its licensors and protected by applicable laws.

You receive a limited, non-exclusive, revocable licence for internal business use.

6.2 Your Data

You retain ownership of data you upload (“Customer Data”). You grant us permission to:

• Store and process data to provide Services
• Create aggregated, anonymised analytics
• Improve Services based on usage

6.3 Feedback

Feedback may be used without restriction or compensation.

6.4 Restrictions

You may not:

• Copy or modify the Services
• Use trademarks without permission
• Build competing products using the Services

8.1 Limited Warranty

We warrant that Services will perform substantially as described when used as intended.

8.2 Disclaimers

Services are provided “as is” and “as available”. We do not guarantee:

• Uninterrupted or error-free operation
• Accuracy of results
• Suitability for all use cases

8.3 AI Disclaimer

AI-generated outputs:

• May not always be accurate
• Should not be used as sole decision-making inputs
• Require human oversight
• Improve over time but may contain errors

11.1 Termination by You

You may terminate your account via settings or by contacting support.

11.2 Termination by Us

We may suspend or terminate access for:

• Terms violations
• Illegal or fraudulent activity
• Non-payment
• Security risks

11.3 Effect of Termination

Upon termination:

• Access to Services ends
• Data may be deleted per retention policy
• Outstanding obligations remain

11.4 Data Export

You may export data before termination. Post-termination access is not guaranteed.

12.1 Informal Resolution

Parties agree to attempt informal resolution before initiating formal proceedings.

12.2 Governing Law and Jurisdiction

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Courts of Dubai shall have exclusive jurisdiction, unless otherwise agreed in writing.

12.3 Class Action Waiver

Disputes must be resolved individually and not as part of a collective or representative action.